FAQS
General FAQs
How long is the design turnaround time?
We target a 1-2 day turnaround for first design drafts and revisions. Depending on the size and scope of the project, the turnaround time can expand with larger, more complex spaces. If you need revisions completed quickly due to time restraints, please note that when communicating to our design team, they will try to accommodate your request.
Can you add my company logo to the design packet?
Yes, we work with many contractors that request to incorporate their business logo throughout the design packet. We can also remove any M4C branding as well if requested.
What is the timeframe from time of purchase to cabinet delivery?
We have cabinet lines that deliver as quick as 1-2 weeks RTA, we also have a full custom FA line that delivers in 12 weeks.
How does the design fee work?
- Industry leading design software
- Experienced tenured designers
- Unlimited design revisions
- 100% reimbursed upon order.
- Our design fee is in place to ensure we are designing for standup contractors with genuine interest in doing business. If your customer falls through, don't worry, your design fee will be applied to your next project!
My customer can only meet on the weekends, can you accommodate their schedule?
Typically yes, please communicate desired meeting dates/times as soon as possible and our design team will try to accommodate evening and/or weekend calls.
What methods of payment do you accept?
What is your shipping damage policy?
Sometimes we experience shipping damage; a scratched end panel, a busted corner cabinet or a broken face frame. Delivery agents try their best to get cabinets delivered 100% complete and 100% unharmed, however whether the damage is obvious upon delivery or concealed, please report the damaged pieces to our admin team with supportive photos and we will get a replacement order placed asap. Replacement orders are not subject to new order lead times; depending on the cabinetry brand, our admin team will communicate a new eta for each replacement order.
Do you have a sample / color chip program?
Yes, we have 90% of our door/finish offering in stock at our Indiana warehouse, you can expect to receive your sample door within 3-4 days via FEDEX. If you have selected a door style / finish combo that we don't stock, we typically ship those sample doors within 2 weeks of purchase. Color chips are also available upon request.
Do you have a referral program?
Yes, all referred business comes with a 5% kickback for life. Kickbacks can be applied to your future orders as discounts or we will mail you a VISA gift card at the end of each month.